8716 Mandevilla Dr.
Plano, Texas 75024-7291
Office Tel: 469-288-6418
Mobile Tel: 469-288-6418
10:00 am - 7:00 pm, Mon-Fri
10:00 am - 7:00 pm, Sat-Sun
24 Hour Emergency:
NEW ERA REMODELING & REPAIRS
Revised and Updated on July 10, 2013
What We Can Do for You:
There are hundreds of jobs or tasks that we can do for you to solve your problems or bring improvements to your house or place of business. We can fulfill your electrical or plumbing needs. We can also repair a damaged window, fix a door, or completely remodel your bathroom or kitchen. We can repair wood trim, roof leaks, light fixtures, patch concrete, or paint your house - inside and out. We can make your garden and lawn more beautiful. Do you need a ceiling fan or pet door installed, a shower-head replaced or just your caulk or grout repaired? We can repair or replace your floor or wall tiles, or complete a drywall patch. Whether it's a big job of remodeling your entire house or just a small list of tasks, we can help. Please call us today and get all your repairs done in a timely and a cost effectively manner.
We clean up after ourselves each day or at the end of every small job. We understand health and safety well and are trained in how to handle any potentially hazardous materials and use the proper techniques for all repairs and remodeling projects.
Types of Quotes:
Time & Materials (T&M) Basis:
We normally price each project / job on a "Time & Materials (T&M) Basis". This ensures that you will only pay for the work we complete and any materials we purchase for your project. You will also have the option of buying the needed materials or parts yourself should you decide to save money by not paying us for shopping time or warranty markup on the materials you want. In that case, we will advise you on materials to buy and help you make a shopping list.
The advantage of this method is that it is the least costly and fastest way to have many small to medium sized projects done. Also, it is easy to expand your to-do list without changing any contracts. The disadvantage is that you do not have a firm price up front, but rather an approximate time frame.
If you wish your project to be priced differently, below are other possibilities:
To get an estimate for the total costs, we can only give you an educated guess for what the costs will be. You may be provided a low and a high number that normally range within 20% of each other. The advantage is that you pay the actual cost and there is no extra mark up to cover contingencies and you will not be charged more than the highest price. The disadvantage is that you do not know your exact cost in advance. However, if you are comfortable with the estimate, then you can be satisfied with the final total cost.
You may be given only one estimate (without a range) for each task. In that case, contengencies are not considered in the estimates and the prices given are minimum costs to you. You will be informed if hidden problems are discovered or additional work is required during the project. In that case, you will be given an estimate for the additional work required. Please note that estimates are not fixed quotes!
This is a firm quote on labor and materials and will be the exact amount you pay. The advantage is that you know the exact cost up front. The disadvantage is that we have to plan on unforeseen problems and your cost will be higher than other methods because we have to charge more to cover the risk of unexpected costs.
Price Not to Exceed:
This is like T&M but provides you with a price the project will not exceed. This is good when you have a long to-do list of small tasks but a limited budget. Then, we will try to complete as many tasks as we can and as fast as we can. The advantage is that you will not run over your budget; and the disadvantage is that all tasks may not get done this time and you may have to deal with the remaining undone items at another occasion.
This method is also good for big jobs when we can finish your project according to our well-discussed issues and pre-agreed quality of work to not to exceed your budget for the entire project.
Hidden Damage or Hidden Problems:
Damage or problems discovered that could not be seen before starting your project are not included in any of the above methods. Once discovered, we will notify you and discuss with you a change order detailing all the additional costs for you to approve before continuing your project.
Service Call Fee:
We sometimes charge a flat fee of only $49 to come out to each job site to give you an estimate. This fee will cover the driving time to your place as well as the cost of operating our truck. You will be credited for this amount in your invoice if you hire us to do your project.
Currently, we charge $45 - $150 per hour depending on our operating costs, the complexity, danger, and risks associated with each job/project. On the average, our labor fees are about $45-$55 per hour. We normally give 10% discount to 1st-time customers, 15% discount to senior citizens (75 and older,) 15% discount to the handicapped, and 15% discount to disabled veterans if they are willing to write a review (good or bad) online on the last day of the project and before making the final remaining balance (one discount per customer per month.) All discounts and promotions are for labor fees only. A customer and her friend can each get a "10% discount coupon" when a customer refers a friend to us at our website. See the "Refer a Friend" tab on our home page.
The discounts become due and payable to us on the last day of the project if the customer fail to post his or her review online on the last day of the project. If the customer doesn't pay us back the discount on the last day of the project, he or she will immediately lose his or her guaranties and warranties for the entire project! Not only that, we will have the rights to take legal actions against the property owners / managers to collect this unpaid balance.
We expect the property owners / managers to provide us with water, electricity, gas, or other utilities free of charge during the course of the project regardless of what times of the day or night we work. In other words, all estimates, quotes, etc. are given with the assumption that we do not have to pay anyone for utilities used or we don't have to bring or produce our own utilities to the jobsite. We try to be a "GREEN" company and avoid using hazardous materials such as oil based paint, paint thinners, pesticides, herbicides, asbestos containing materials, etc. We also try as much as possible to avoid advertising on papers, magazines, newspapers, etc. We do our best to separate and classify the trash we produce at the jobsites so we can take the recyclable items to a recycling centers.
Most of the services we provide to customers are done by our well trained handymen. If you require that licensed servicemen to do your entire or part of your project, please inform us so we can properly and adequately budget your project before signing any contract with us. It is the home owner's / property manager's responsibility to request licensed servicemen for their projects.
Here is our six-step process for communicating with you:
- Once you request a service, we will come by and review your project with you and give you an estimate of the time and cost to complete your project. We will also tell you when we can start the work.
- We will contact you again a day before if necessary to remind you what time we will start to do the work.
- As work progresses, we will keep you updated. If we discover any hidden damage or any unanticipated circumstances that requires additional work, we will discuss it with you, and together, we will schedule changes in the work order.
- You are always welcomed to contact us by phone, via cell phone text messaging, or by email if you wish to communicate with us regarding the ongoing project or the projects we have completed for you in the past - we will get back with you within 48 hours.
- We encourage you to give us feedback on the project and our performance once the job is complete. You can do that by email, phone calls, letters, online reviews, text messaging, or by any other means you wish.
- The work we do is normally guaranteed for one year. If you find any problems after the job is completed, we will come back and fix it FREE of charge. Below is more details about our guarantee.
For every project, no matter how big or small, we often give a written one-year guarantee for workmanship (labor) on the Estimate & Contract we ask you to sign. We do not give guarantee for any landscaping work we do as many environmental factors (such as improper watering, lack of sunshine, improper fertilization, disease, improper use or treatment, etc.) which are out of our control can adversely affect the quality of work done after we complete the project. You will never be asked for an advance deposit for small sized jobs that do not contain specialty ordered items. We may request deposit and/or weekly payments for big projects. Quality of our workmanship is not guaranteed for people who are picky or perfectionist and our guarantee is not a "money back guarantee" under any circumstances!" We will do our best to repair once (1 time) what we originally repaired or installed which may break or malfunction due to our workmanship during the guarantee period. All guarantees are voided if items installed, repaired, or planted are abused, misused, altered, repaired, damaged, moved from the fixed position, replanted, or neglected by the home owner or the business owner/operator. All guarantees and warranties are voided if the customer fail to pay for his or her project in full on the last day of the project. Similarly, If a customer receive discounts in exchange for writing a review (good or bad) and doesn't write and post it online on the last day of the project, the customer instantly loses his or her guaranties and warranties for the entire project.
Crack or fracture repairs (cracks or fractures in walls, ceilings, floors, ground, decks, etc.) are not guaranteed in any shape or forms because the cracks are normally due to settling problems and we have no control over them. We normally advise property owners and managers to remedy the conditions which contribute to settling problems before or immediately after we repair the cracks. Remedies suggested by us often include installation and regular & proper use of sprinkler systems, soaker hose systems, and/or foundation repairs. We strongly suggest that property owners & managers to consistently and regularly (especially during the hot season, May through October for example) keep the property's ground areas adequately moist. This will most likely eliminate or minimize settling problems!!!
A 10% late fee will be added to each late payment plus additional fees for collecting the unpaid balances. Payments are considered late 48 hours after the due date & time. In case of nonpayment(s) , charge back(s), and or disputes over payment(s) or the scope of work which would results in utilization of services of collection agencies / attorneys, or use of the legal system by either parties, all guarantees and warranties are automatically, permanently, and immediately voided for the entire project. No cancellations, rescheduling, or omition of the project, or omition of any tasks of the project are allowed by either parties once the Estimate & Contract is signed by both parties (New Era Remodeling & Repairs & the property owner or property owner's representative.) If the home owner or the property owner's representative wish to cancel after he or she has signs the Estimate & Contract, he or she is fully obligated to pay for the cost of the entire projects.
We all ( New Era Remodeling & Repairs and the property owner or property owner's management representatives) agree that all legal actions by the involved parties be filed and pursued In Plano or Collin County, Texas only.
Liability: Our maximum liability due to accidental damages to a customer's property is limited to the total amount of labor fee we have charged a customer for the task we were performing when the accident happened!
It all depends on the work load we have on hand when you call. Generally, we are able to start your project within a few days after you call if not immediately. How readily we can respond to emergencies depends on our availability, but we can normally accommodate you immediately or quickly.
For big projects, at least 50% of the total amount is due on the day we sign a contract and the remaining balance is due on the last day of the project. for all projects, small or large, the last day of the project is when we submit to you the invoice for the remaining balance. a 10% late fee will be added to each late payment plus additional legal fees for collecting the unpaid balances. Payments are considered late 48 hours after the due time & date. If you (the customer) have agreed to write an online review (good or bad) in the Estimate & Contract, your review must be posted on the last day of the project and before you make your final payment. In this case, the online review is equivalent to the labor discount you have received for the project. If you fail to write the online review before making your final payment, or change your mind about writing the online review, you will lose the labor discount you had received in the Estimate & Contract you signed. In other words, you must add the discount amount to the remaining balance and then make your final payment. If the customer fail to write and post his or her review (good or bad) online on the last day of the project, he or she will immediately loses his or her guarantees and warranties. Not only that, we will have the rights to take legal actions to collect this unpaid balance!
A list of references will be provided upon request.
8716 Mandevilla Dr.
Plano, Texas 75024-7291
Office Tel: 469-288-6418
Mobile Tel: 469-288-6418
10:00 am - 7:00 pm, Mon-Fri
10:00 am - 7:00 pm, Sat-Sun
24 Hour Emergency: Call 469-288-6418
Information Collected At This Site:
There are two types of information that we can learn about you as you browse and use this site. Each type of information can be used in a different way.
1. Internet-related Information - generic statistical and demographic information that we gather passively from visitors to the Site.
2. Personal Information that you provide when registering, ordering online, entering a promotion or making contact with us.
Internet-Related Information Gathered Passively:
We collect Internet-related Information from visitors to our Site, including the referring URL, your IP address, which browser you used to come to the Site, the country, state or province, the pages of our Site that you viewed during your visit and any search terms entered on our Site, for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Site. We track customers' traffic patterns throughout their online sessions, including which pages or specific URLs a customer views while using the Site. We use your Internet-related Information to diagnose problems with our servers and software and to administer our Site. We may share aggregated statistics about pages viewed on our Site, demographic information and sales and other shopping information with third parties to enrich your visitor experience.
Actively Collected Personal Information You Provide:
If you provide information about yourself by registering at our Site, ordering a product, requesting services, filling out a survey, entering a promotion (including contests, sweepstakes, offers and rebates) or otherwise voluntarily telling us about yourself or your activities, we will collect and use that Personal Information to respond to your request, and for other business purposes, including identifying consumer preferences and improving our products and services and the content of this Site. This information may be disclosed to our staff and to third parties involved in the completion of your transaction, the delivery of your order, requested services, or the analysis and support of your use of the Site. Please note that if you provide an email address and chose to access the Site through links we send to that email account, NERR and two third-parties NERR has contracted with may collect personally identifiable information about your behavior, including purchasing behavior, time spent on the Site, and any downloaded materials. This information will only be used for remarketing purposes by NERR and will not be sold to any third party. We may also contact you by email, regular mail, fax, text message, or telephone from time to time with information about our new products and services, special offers, upcoming events and changes to this Site. If you do not wish to be contacted by all or any of these methods, you may let us know by sending an email message to us at . Please be sure to give us your exact name and address, and your detailed request so we can respond appropriately.
How To Access Or Modify Your Personal Information:
You have the right to access and modify your Personal Information. If you have registered with the Site, you can access or modify your stored Personal Information by accessing the "My Account" area of the Site, or you can access and change your Personal Information by contacting us at . Your information will be updated within 10 business days.
If you provide us with your consent, we may share your Personal Information with our affiliates and business partners with whom we have joint marketing arrangements. We may also give you the opportunity, at the time that you provide us with your contact information, to have your information shared with other third parties or posted on this site for reasons we will describe at the time we make the request. If you do not want us to share your Personal Information with our marketing affiliates and business partners, then please let us know by contacting us at or via mail at NERR, Website Privacy, 8716 Mandevilla Dr., Plano, Texas 75024, or via telephone at 469-288-6418.
Regardless of whether you have provided us with consent, we will share your information with those companies that perform certain functions on our behalf under contract to us, and as may be necessary to comply with applicable laws, police investigations, or in legal proceedings where disclosure of such information is relevant and permitted by law. NERR will also assign, sell, license, or otherwise transfer to a third party your name, address, e-mail address, member name and any other Personal Information in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the NERR service, or the assets, business or stock of NERR.
Links to Other Websites:
Where Do We Store And How Do We Secure Your Personal Information:
Your Personal Information will be kept in a database held on servers kept in a physically and technologically secure environments located in Texas accessed only by authorized personnel or contractors who are required to keep your information confidential. All transmissions of your credit card information are encrypted. We also have in place internal procedures to confirm general company compliance with this Policy.
Your information will be transferred to NERR, located in Plano, the State of Texas, United States of America, which location may be outside of your own state and/or country, and by providing us with your information, you are consenting to such transfer. Although we will use all reasonable efforts to safeguard the confidentiality of any Personal Information collected, we will not be liable for disclosure of Personal Information obtained due to errors in transmission or the unauthorized acts of third parties.
Important Note to Kids:
We do not wish to obtain personal information from children under 18 who are using our Site unsupervised. Before providing us your name, address, e-mail address or any other personal information, be sure to ask your parents or guardian for permission.
User Name and Password:
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Like many other commercial sites, we may utilize a standard technology called a "cookie" to collect information about how our site is used. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Cookies were designed to help a Web site recognize a user's browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site. A cookie cannot be read by a Web site other than the one that set the cookie. Cookies can track that you are authenticated to the Site, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a "shopping cart." Our cookies may collect your domain name and track your selections through our site. A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your e-mail address. The cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site.
What to Do If You Have Questions or Concerns about Your Information, or If You Need to Contact Us:
Call Monitoring and Recording Privacy Statement:
As part of our commitment to providing the best possible service NERR may monitor and record phone calls answered by NERR or by its hired answering service company and made by NERR or by its hired answering service company. NERR may also archive recorded voice mail messages. NERR records calls for training purposes, to improve customer service, and to ensure an accurate record of Client calls, which may be needed to support transactions that take place over the phone or by voice mail messages. This allows NERR to identify how NERR can better serve its customers.
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